Returns & Refund Policy
We stand behind the quality of our engineering. If you need to return an item, we make the process simple, clear, and straightforward.
30-Day Return Window
Return any unused item in its original packaging within 30 days of receipt for a full refund.
2-Year Warranty Cover
All cables are backed by our 2-year warranty against manufacturing defects and failure.
Rapid Processing
Refunds are processed to your original payment method within 3–5 business days of inspection.
How to Return Your Item
Contact Support
Email our support team at returns@evshack.co.uk with your order number to receive your return authorization.
Package Your Gear
Ensure the cable and any included accessories are safely packed in their original box or protective packaging.
Ship & Track
Post the item back using a tracked service. We recommend keeping your postage receipt for proof of delivery.
Receive Refund
Once inspected at our warehouse, your payment will be credited back automatically.
Return Conditions
Items must be in new, re-sellable condition with no signs of physical damage or external vehicle wear, unless returning under a confirmed warranty claim.
Exchanges & Compatibility
Ordered the wrong connector or cable length? Reach out directly to returns@evshack.co.uk — we can quickly arrange an exchange before or after shipping.